Oct 6 2008


Windows Mobile - Online Support Requests
   

Because most of the questions we get require us to ask certain bits of info, we can speedup the support process by asking for some information up front. All support requests are logged in the database.

Before submitting a technical issue - make sure you are using the latest release. Do not submit support requests for beta releases. Feel free to test beta releases to see if your issue has already been taken care of. Or if you are using a beta version, pleast post your issue here. Click here for more information.

All fields are required

Your name
Your e-mail address
   
Windows Mobile Hardware
Windows Mobile Operating System
Pocket PC devices have touch screens/stylus. SmartPhones have no touchscreens.
Desktop Operating System
Syncing solution used
   
Our Software name and Version

For version info check the About screen and include specific product name and build # or revision. This information is critical to providing proper support.

Examples are "Pocket Informant 2007 Build 731", or "Pocket Informant for SmartPhones", or "Pocket Informant 5.5"

   
Short Description

Message

If this support request is about Registration - please include your order number, registration code, or other identifiable information.
Files to attach (bitmaps or logs)