Information we collect
At various times, WebIS requests personal information. This can be done while you are visiting our forums or requesting support. Information we collect may include your name, address, telephone number, and email address. We do not collect credit card info.
Furthermore during troubleshooting or support we may ask you to send us logging or databases. These logs contain behavioral information on what our software did in an audit-trail fashion to allow us to determine errors in logic or how we handle specific points of data. In some cases we may ask for databases to be able to test issues we cannot reproduce. These logs will also contain raw descriptions of database fields that include event, task, note information from your database.
What we do with this information
The requests for information allow WebIS to provide services you have requested or to enhance your experience while visiting us or for support.
WebIS will not sell your private information to any outside company for its use in marketing or solicitation. WebIS may disclose your information in certain cases where we have your permission or under special circumstances, such as when we believe it is required by law.
WebIS only sends newsletters and marketing emails to subscribers of our opt-in mailing lists. We do not send pure marketing emails to users who subscribe to our forums or who request support.
WebIS may also use customer information on an aggregate basis to better understand our users and to improve our services. Aggregate statistics may also be disclosed to potential advertisers and/or business partners.
Information provided for troubleshooting and support purposes such as logs and databases are deleted locally from machines after being used to solve the problem. They may stay on various server backups as our service providers (Kayako for support, FogBugz/FogCreek for support and bug tracking, and Google App Engine for email) policies allow. Usually the period is for 3 months as backups are rotated.
If you do not desire for WebIS to access private information in these logs/databases but you do require support, you may send yourself the logs and databases (in SQLite format usually), edit out the private information before sending to us.
The use of “cookies”
We reserve the right to change this policy at any time.