We take security of your data very seriously. Our servers are run on the Google App Engine service which ensure automatic scalability and security. All communication with the server is via SSL. Passwords are encrypted. The platform our servers run on have received SSAE-16 security certification which they have to recertify and audit yearly. All data is encrypted at the server.
Information we collect
At various times, Fanatic requests personal information. This can be done while you are visiting our website or requesting support. Information we collect may include your name, address, telephone number, and email address. We do not store credit card info. We may use merchant services that store credit information for automatic subscription renewals. For example, Apple stores your credit information.
Furthermore during troubleshooting or support we may ask you to send us logging or databases. These logs contain behavioral information on what our software did in an audit-trail fashion to allow us to determine errors in logic or how we handle specific points of data. In some cases we may ask for databases to be able to test issues we cannot reproduce. These logs will also contain raw descriptions of database fields that include event, task, note information from your database.
What we do with this information
The requests for information allow Fanatic to provide services you have requested or to enhance your experience while visiting us or for support.
Fanatic will not sell your private information to any outside company for its use in marketing or solicitation. Fanatic may disclose your information in certain cases where we have your permission or under special circumstances, such as when we believe it is required by law.
Fanatic only sends newsletters and marketing emails to subscribers of our opt-in mailing lists. We do not send pure marketing emails to users who subscribe to our forums or who request support.
Fanatic may also use customer information on an aggregate basis to better understand our users and to improve our services. Aggregate statistics may also be disclosed to potential advertisers and/or business partners.
Information provided for troubleshooting and support purposes such as logs and databases are deleted locally from machines after being used to solve the problem. They may stay on various server backups as our service providers (Helpshift and Google App Engine for email) policies allow. Usually the period is for 3 months as backups are rotated.
If you do not desire for Fanatic to access private information in these logs/databases but you do require support, you may send yourself the logs and databases (in SQLite format usually), edit out the private information before sending to us.
The use of “cookies”
We reserve the right to update this policy, and will notify you when we do.